Fraud Alerts

June 5, 2008
Phishing Email Scam Using National Credit Union Administration

We have become aware of an email phishing scam using the name of National Credit Union Administration (NCUA). Scammers are sending fraudulent NCUA emails that instruct the recipient to click on a link, and complete an online service survey that asks for confidential and personal account information. In return for completing the survey, $90.00 will be credited to the individual's account. This is a PHISHING SCAM. DO NOT RESPOND. The fraudsters are attempting to defraud anyone who responds.

First Florida or NCUA would never initiate an email or phone call asking for your personal and confidential account data.

Please use extreme caution! Protect yourself from unsolicited, fraudulent email and online scams that ask you to supply or verify pertinent account information.

If you have any questions or concerns, contact us at (904) 359-6800, ext. 1 or (800) 766-4328, ext. 1.

May 6, 2008
Phishing Email Scam Using First Florida's Name

We have become aware of a telephone phishing scam using First Florida's name. Scammers are calling individuals and leaving a pre-recorded message instructing them to call First Florida at a specified toll-free number to activate their accounts.  When the individual reaches the toll-free number, they are then asked to provide personal information such as an account number and security code. This call is a PHISHING SCAM.  DO NOT RESPOND. The fraudsters are attempting to defraud anyone who responds. 

First Florida Credit Union would never initiate a phone call or an email asking for personal information such as:

- account numbers
- passwords
- online security codes
- Social Security Number.

Please use extreme caution and protect yourself from online and telephone scams. Fraudsters' phony calls or email messages may sound or look legitimate, but they are not.  They're simply trying to get your personal information in an attempt to defraud you.

Never respond (give out person information as described above) to an unsolicited phone call or email.

If you have any questions or concerns, contact us at (904) 359-6800, ext. 1 or (800) 766-4328, ext. 1.

May 2, 2008
Phishing Email Using First Florida's Name

We have become aware of a phishing email using First Florida's name. The scammers inform the recipients that we've noticed multiple fraud attempts aimed at our members, and that we've implemented new security features into our online banking and fraud prevention systems. The email requests your permission  to administer a new security feature. You're then instructed to click on a link that asks for your personal and account information. The fraudsters are attempting to steal VISA debit card information (USER ID and debit card number).  This email is a PHISHING SCAM.  DO NOT RESPOND TO THIS EMAIL.

First Florida Credit Union would never initiate an email or phone call asking for personal information such as:

- account numbers
- passwords
- online security codes
- Social Security Number.

Please use extreme caution and protect yourself from online scams. Fraudsters' phony email messages may look legitimate, but they are not.  They're simply trying to get your personal information in an attempt to defraud you.

Never respond (give out person information as described above) to an unsolicited phone call or email.

If you have any questions or concerns, contact us at (904) 359-6800, ext. 1 or (800) 766-4328, ext. 1.

May 1, 2008
IRS Warns of New Email and Telephone Scams Using the IRS Name; Advance Payment Scams Starting

Some people have received phone calls about the economic stimulus payments, in which the caller impersonates an IRS employee. The caller asks the taxpayer for their Social Security and bank account numbers, claiming that the IRS needs the information to complete the processing of the taxpayer's payment. In reality, the IRS uses the information contained on the taxpayer's tax return to process stimulus payments, rather than contacting taxpayers by phone or e-mail.

An email claiming to come from the IRS about the "2008 Economic Stimulus Refund" tells recipients to click on a link to fill out a form, apparently for direct deposit of the payment into their bank account. This appears to be an identity theft scheme to obtain recipients' personal and financial information. In reality, taxpayers do not have to fill out a separate form to get a stimulus payment or have it directly deposited; all that the taxpayer had to have done was to file a tax return and provide direct deposit information on the return.

This is a PHISHING EMAIL.
DO NOT RESPOND.

First Florida Credit Union would never request personal identification or account information through an email or over the phone.

If you have any questions or concerns, contact us at (904) 359-6800, ext. 1 or (800) 766-4328, ext. 1.

April 30, 2008
Phishing Email Using First Florida's Name

We have become aware of a phishing email using First Florida's name. The email informs its recipients that they "have noticed an issue on your account" and, "as a part of their security measures...additional verification information is required". A "Case ID Number" has been given with instructions to click on a link.

This is a PHISHING EMAIL.
DO NOT RESPOND.

First Florida Credit Union would never request personal identification or account information through an email or over the phone.

If you have any questions or concerns, contact us at (904) 359-6800, ext. 1 or (800) 766-4328, ext. 1.

April 17, 2008
Phishing Scam Using First Florida's Name

We have become aware of a phishing scam using First Florida's name. The email states: "You have one new message at FirstFlorida Credit Union" INBOX (1) and instructs you to click on a link to login and access your MAIL section. The link contains a "Renew Form" and requests answers  to questions about your check card. The fraudsters are attempting to steal VISA debit card information (security codes and PIN information).

This email is a PHISHING SCAM.
DO NOT RESPOND TO THIS EMAIL.

First Florida Credit Union would never request personal identification or account information through an email or over the phone.

If you have any questions or concerns, contact us at (904) 359-6800, ext. 1 or (800) 766-4328, ext. 1.

April 8, 2008
Phishing Scam Using First Florida's Name

We have become aware of a phishing scam using First Florida's name. The email informs its recipients that, as a CUNA member, you have been selected to win a $200 prize. To claim the prize you must validate your credit union membership by clicking on a link to complete their form (the link is an attempt to defraud you).

This email is a PHISHING SCAM.
DO NOT RESPOND TO THIS EMAIL.

First Florida Credit Union would never request personal identification or account information through an email or over the phone.

If you have any questions or concerns, contact us at (904) 359-6800, ext. 1 or (800) 766-4328, ext. 1.

April 7, 2008
Phishing Scam Using First Florida's Name

We have become aware of a phishing scam using First Florida's name. The email informs its recipients that you have reached a critical number of failed login attempts. The email instructs you to click on a link to restore your account access (the link is an attempt to defraud you).

This email is a PHISHING SCAM.
DO NOT RESPOND TO THIS EMAIL.

First Florida Credit Union would never request personal identification or account information through an email or over the phone.

If you have any questions or concerns, contact us at (904) 359-6800, ext. 1 or (800) 766-4328, ext. 1.

January 29, 2008
Phishing Scam Using First Florida's Name

We have become aware of a phishing scam using First Florida's name. The  email informs its recipients that we detected unusual activity on your online account caused by a 3rd party intrusion.  It also states that there were several charges made to your credit card account.  The email goes on to explain that in order to cancel these charges, you most complete our online form by clicking on the following link (the link is an attempt to defraud you).

This email is a PHISHING SCAM.
DO NOT RESPOND TO THIS EMAIL.

First Florida Credit Union would never request personal identification or account information through an email or over the phone.

If you have any questions or concerns, contact us at (904) 359-6800, ext. 1 or (800) 766-4328, ext. 1.

January 25, 2008
Phishing Scam Using the Seaboard, a division of First Florida Credit Union Name.

We have become aware of a phishing scam using Seaboard's name. The  email informs its recipients that "Seaboard temporarily suspended your account. Reason: Billing Failure." The email states that you must complete an account update so your account can be unlocked. The email further instructs the recipient to click on a link contained in the email to update your profile.  It states that once you complete the update, you will receive an email notifying you that your account is available again for access. And, if you fail to provide the information needed, you'll find your account has been automatically deleted from the Seaboard Credit Union database.

This email is a PHISHING SCAM.
DO NOT RESPOND TO THIS EMAIL.

First Florida Credit Union would never request personal identification or account information through an email or over the phone.

If you have any questions or concerns, contact us at (904) 359-6800, ext. 1 or (800) 766-4328, ext. 1.